Terms of Service
Last updated 11 August 2026. Version 1.0.
1. Who these terms are with
This website and the services described on it are provided by Nexum Forge S.A. de C.V., Av. Bosque de Zafiro 1420, Piso 9, Col. Miravalle Poniente, 11940 Ciudad de México, CDMX, México, folio mercantil N-2019041234, RFC NFO190412K7A (“Nexum Forge”, “we”). Contact: officeSales@nexumforge.com.
2. Use of this website
The content here is general information. Specifications, timelines and prices shown on this site are indicative and do not constitute a binding offer until confirmed in a signed proposal. You may not scrape, republish or resell the content without our written permission.
3. Engagements
Every engagement runs under a separate written agreement covering scope, deliverables, acceptance criteria, fees, intellectual property, data protection and liability. Where anything on this page conflicts with a signed agreement, the signed agreement prevails. Work begins once the agreement is signed and, for fixed-scope projects, the first milestone is invoiced.
4. Fees, invoicing and payment
| Engagement | Invoicing | Payment terms |
|---|---|---|
| Technical discovery | On signature | 14 days |
| Fixed-scope build | Against agreed milestones | 14 days |
| Dedicated pod | Monthly, in advance | 14 days |
| Managed support | Monthly, in advance | 14 days |
Prices are exclusive of VAT. Third-party licence fees, cloud hosting and payment processing fees are billed to you directly by those providers and are not included. Late payment carries statutory default interest, and we may suspend work on accounts more than 30 days overdue after written notice.
5. Change control
Changes to an agreed scope are estimated in writing and take effect once you approve them. We do not absorb scope changes silently, and we do not proceed with unapproved work.
6. Acceptance
Deliverables are deemed accepted when they meet the acceptance criteria in the agreement, or 10 business days after delivery to your staging environment if you have not raised a written defect. Defects raised within that window are fixed at no cost.
7. Intellectual property
On full payment, all custom code, infrastructure definitions and documentation created for you transfer to you. We retain rights in our pre-existing tools, libraries and know-how, and grant you a perpetual, worldwide, royalty-free licence to use them as part of the delivered system. Open-source components remain under their own licences, which we document at handover.
8. Confidentiality
Each party keeps the other’s non-public information confidential and uses it only to perform the engagement. This obligation lasts for five years after the engagement ends. It does not apply to information that is public through no fault of the receiving party, or that must be disclosed by law.
9. Data protection
Where we process personal data on your behalf we act as processor under a data processing agreement that forms part of the engagement. Our own processing as controller is described in our Privacy Policy.
10. Warranties and liability
We warrant that services are performed with reasonable skill and care by suitably qualified people, and that deliverables will materially conform to the agreed specification for 90 days after acceptance. To the fullest extent permitted by law, our total liability under an engagement is limited to the fees paid in the 12 months preceding the claim, and neither party is liable for indirect, incidental or consequential loss, loss of profit, revenue or data. Nothing limits liability for death or personal injury caused by negligence, or for fraud.
11. Service levels
Where a managed support agreement is in place, response and resolution targets are set out in that agreement and apply to incidents reported through the agreed channels during the agreed coverage window.
12. Term and termination
- Retained engagements: either party may terminate on 30 days’ written notice.
- Fixed-scope work: you may terminate for convenience against payment for work completed and irrevocably committed.
- Either party may terminate immediately for material breach that is not remedied within 15 days of written notice.
- On termination we hand over repositories, infrastructure definitions and documentation within 10 business days of final payment.
13. Non-solicitation
Neither party will solicit the other’s staff who worked on an engagement during the engagement and for 12 months afterwards, except through a public job advertisement not directed at that individual.
14. Force majeure
Neither party is liable for delay caused by events outside its reasonable control, provided it notifies the other promptly and works to mitigate the effect.
15. Governing law and jurisdiction
These terms and any engagement are governed by the laws of the United Mexican States. The courts of Mexico City have exclusive jurisdiction, unless a signed agreement specifies otherwise. Before litigating, the parties will attempt resolution at management level within 30 days.
16. Contact
Questions about these terms: officeSales@nexumforge.com.